Q. I just signed up online, what happens now?
A. Since we are primarily out in the field picking up the "business", please be patient with us as we will do our best to contact you as soon as possible within two business days to finish set up and to schedule service. Understandably and if you have signed up afterhours, over the weekend or on a holiday, it may take a little longer. Normal business hours are M-F between 8-5pm. Services are usually a week out before we can get to you.
Q. I just signed up, how fast can I get service?
A. Since the schedule has already been done for that week, understandably we can't do anything until the following week. However if we have any emergency openings left and for an additional fee, this may be an good option.
Q. How do I update my account info (i.e. add or subtract dogs, change frequency, payment info, etc.)?
A. Simply send a email to Info@PoopyDoo.com. Updates can not be made thru voicemails, messages, texts or your tech.
Q. What happens if I Add More Dogs (Temporarily or Permanently), forget to notify you and you see that I have more dogs than what I am paying for?
A. Your account will be billed as such as your auto-pay receipts will reflect this and serve as your notification until you let us otherwise. This may also include those visits you did not pay for.
Q. What happens if I go down in the Number of Dogs but do Not notify you until weeks or months later?
A. Your account will be updated and billed accordingly upon notification. Understandably and as you agree, since this is your sole responsibility thereof, we are unable to refund.
Q. How often does your company come out?
A. Daily, Weekly, Every Other Week, Every Two Weeks, Monthly and One Times.
Q. Do you work on Holidays and/or Holiday Weekends?
Q. What Holidays do you Observe?
A. We do not work on New Year's Eve-Day-Weekend, MLK Day-Weekend, Veteran's Day-Weekend, Easter Weekend, Memorial Day-Weekend, Independence Day-Weekend, Labor Day-Weekend, Columbus Day-Weekend, Thanksgiving Eve-Day-Weekend, Christmas Eve-Day-Weekend and National Pet Convention Week. Holiday Weekends include Friday and Monday. Services will then resume immediately on your next visit.
Q. Am I guaranteed service Before or During a Holiday Week?
A. No. Since holiday weekends are far and few and are usually preceded with a short two-day or three-day work week, we will do our best but understandably, we can not get to everyone as each day is determined by the system (which may not include you) in order to maximize as many stops we can get in those few days before, during or after the holiday.
Q. If I don't get serviced during the holiday week, will you Refund or Credited me?
A. Yes. You will be refunded or credited accordingly and service will resume on your next visit based on chosen frequency.
Q. Do you call, email or text us before the Holiday Weekend?
A. No. Understandably, it would be virtually impossible to call, email or text each and every client. Therefore, it is a given that you have read and agreed to all our FAQ's, Service Visit Guidelines, Policies, Disclaimers, etc. and know up front that on holidays and/or holiday weekends, we are unable to provide services and that services will resume on your next visit based on the frequency you have chosen.
Q. What if I have a Special Occasion Request and need it done on a certain day for that week?
A. We require at least a full week's notice as all requests are handled on a first come first served basis. If we are able to accommodate your onetime Holiday or Special Occasion Request, please note that there will be an extra cost associated with this and is not a guarantee for last minute requests as these are very difficult to accommodate.
Q. Is the Same Day Every Visit Guaranteed?
A. No. Even though this is an additional paid for service, we do our best to accommodate the Same Day however, sometimes life happens and there is nothing we can do about it (such as breakdowns, heat exhaustion, rain days, limited daylight, holidays, family emergencies, tech calling sick, system error and so on). Of course, that portion will be refunded or credited accordingly.
Q. Do Same Day Clients Get Preferential Treatment?
A. No. Service is based on how it affects the majority that week. For example, take a holiday or a rain week. All Same Day clients will be done on a different day in order to make sure the majority of clients get serviced that week. Of course, the Same Day Portion will be refunded or credited accordingly.
Q. Will I get a Refund or Credit is you do not come on the Same Day?
A. Yes. The Same Day Portion of the Visit will be Refunded or Credited accordingly.
Q. Do I get a refund if I clean my yard the day of or before my service visit?
A. Yes and No.
A. Yes, if you give us at least a 2 Business Day advanced notice via email only, we will be more than happy to cancel the visit.
A. No on anything Shorter than a 2 Business Day advanced notice. As much as we would like to, understandably, we still have to pay for the wasted time, fuel, labor and other costs associated with this visit and the fact that your visit could have been given to another paying customer who needed it.
Q. Do you work on rain days or weeks?
A. No. As you can understand, visibility is a major factor or lack of when it rains. As such, the "business" is no longer solid, liquefies and becomes virtually impossible to pick up in this state. Services will resume on the make-up day for your area or next visit.
Q: If it rains everywhere else but my immediate neighborhood, will I still get serviced?
A: No. As you can appreciate, our rain day policy is not based on whether or not is rains or briefly sprinkles in just one client's neighborhood, but rather how the rain affects "all clients" scheduled for that day. If we are unable to service the majority of the clients for that day due to the rain, understandably we are unable to provide service to the few clients it does not affect as the risk to our safety, health, time being stuck in traffic, etc. is too great and unpredictable.
Q. Do you call us on rain days to let us know that you will not be coming?
A. No. Understandably, it would be virtually impossible to call or email each and every client. Therefore, it is a given that you have read and agreed to all our FAQ's and know up front that on rain days we are unable to provide services and that services will resume on the make-up day(s) for your area or on your next visit.
Q. What happens to my visit on rain days and/or holidays?
A. To make it a win-win, we ask that you pick up the "business" that week so we don't have to charge you for all that build-up that we will have to pick up if you don't. Once you have done this, simply send us an email letting us know so we can issue you a refund for that week.
Q. Can I Place Service on Hold?
A. Yes. You can put service on hold for up to 2 Weeks however your yard must still be kept up by you. Please note that a minimum $30 fee will be charged if your yard has been neglected for all that time. Additional fees apply if you have added more pets, your yard in now bigger and/or if you now want additional areas serviced that originally were not.
Q. Can I Skip or Cancel a Visit?
A. Yes. As long as you give us at 2 Business Day Advanced Notice prior to your next visit which must be sent via email only. Otherwise we will still have to charge you for that visit that could have been given to another paying customer who needed it. No other forms of commutation will be accepted.
Q. Can I Transfer Service?
A. Yes. You can transfer service. Additional fees apply will apply if you have added more pets, your yard in now bigger, has been neglected and/or if you now want additional areas serviced that originally were not.
Q. What do I do if I feel service has been missed or needs to be redone?
A. Contact us immediately within 24 hours of that visit via email so we can redo it and make you happy. Otherwise it is assumed and agreed that you are happy with service as it was rendered in full and will not unreasonably bring it up or dispute it weeks or months later. Please do not call, text or leave voicemails as they will not be accepted.
Q. What is your Phone Call and Email Policy?
A. We willl do our best to get back to you as soon as possible within 48 business hours M-F between the hours of 8:00am thru 5:00pm. Understandably and if you have contacted us afterhours, over the weekend or on a holiday, it may take a little longer.
Q. Do you call, email or text us before each and every visit?
A. No. These are additional paid for services that can be added to your service plan. Please email or call for pricing.
Q. What if I am out of your service area?
A. It depends on how far out you are. If your area is somewhat or a little out of our service area, we will do our best to try service you however, we will have to charge an additional fee to cover that extra mileage and time it takes to get to you.
Q. Am I required to let you know that I have Security Cameras, Video & Audio Recording Devices and/or Services?
A. Yes. For safety, insurance and proprietary reasons you are required to let us know at sign up and/or any point in time that they are in use/installed/etc. Also, local laws require that this be posted in an obvious place prior to the entrance of any private or public area. You also agree to give full access, copies, etc. to everything at any point in time, especially if you are basing service on this.
Q. I prefer to keep my gate locked. Should I give you a Key Copy?
A. Yes, a key copy is required. Our techs are not allowed to jump or climb fences, in order to service your yard. Understandably, if the Gate is LOCKED, it will be NECESSARY to CHARGE for the visit that was NOT ABLE to be COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit cannot be rescheduled, credited or refunded and will be charged accordingly.
Q. I prefer to keep my gate locked. How can I give you a copy of the key for the lock on it?
A. Yes. 1.) n your service day, simply place a key copy to the lock on the backyard gate latch in an envelope with Poopy Doo written on it and tape it to your backyard porch door or window for us to see and collect. If you want to place it in an inconspicuous area, just let us know where to look. 2.) Just mail it in to us at 3219 E Camelback Rd Ste 380, Phoenix AZ 85018. Please make sure to include your name and address along with the key copy to the lock on the backyard gate latch so we know who it is from.
Q. I prefer to keep my gate locked and/or I don’t have key copies. Can you provide a lock?
A. Yes. For only $12.00, we will put our own Poopy Doo Lock on there and give you a key copy making this an easy, convenient for you.
Q. Can I get a Reminder Call, Email or Text since I prefer to keep my gate locked and not give a gate key copy?
A. No. That’s why we offer our Secured Key Program to conveniently store a copy on file for you. Being Licensed, Registered and Insured you are in safe hands with Poopy Doo. Ultimately it is your responsibility to leave your gate unlocked on your days of service. UNDERSTANDABLY, IF THE GATE IS LOCKED, IT WILL BE NECESSARY TO CHARGE YOU FOR THE SERVICE CALL THAT WAS NOT ABLE TO BE COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit cannot be rescheduled or credited and will be charged accordingly as we do require a key copy on file.
Q. Can I get a Reminder Call, Email or Text if I have something blocking the entrance to the back yard or having work done that would prevent us from providing service?
A. No, your basic service does not include this. These are Additional Custom Services that can be added to your basic service at an additional cost per visit on either a one time or ongoing basis. Ultimately it is your responsibility to leave your gate unlocked on your days of service. Understandably, if the GATE is LOCKED, BLOCKED or the yard is having work done which prevents us from servicing it, it will be NECESSARY to CHARGE YOU for the SERVICE VISIT THAT was NOT ABLE TO BE COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit can NOT be rescheduled or credited and will be charged accordingly as we do require a key copy on file and/or an advanced notification from you not to come that day, week, etc.
Q. Do you require a gate code if I live in a gated community?
Q. Do you require me to put you on the Permanent Vendor List if I live in a Guard Gated Community?
A. Yes. Since techs are not allowed to wait around for the guard to attempt to contact you or wait for you to buzz us in, we do require that you put Poopy Doo on your Approved Permanent Vendor List with the Guard House for immediate drive thru access and/or require a Gate Code Number for the Call Box in a Non-Guard Gated Community. Understandable, if we arrive and are not on the Approved Permanent Vendor list or do not have a working Gate Code Number, IT WILL BE NECESSARY TO CHARGE YOU FOR THE SERVICE CALL THAT WAS NOT ABLE TO BE COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit cannot be rescheduled, refunded or credited and will be charged accordingly as ultimately it is your responsibility to make sure we are always on the list and/or have a working gate code.
Q. Do you text service confirmations?
A. Yes. As this is an Additional Paid For Custom Service per Text per Visit, we will text you after each and every visit that your yard has been serviced.
Q. Can you work with my pet in the yard?
A. Yes. Only if your pet is friendly and will not charge, attack, bite and so on. Otherwise no.
Q. Can you work with an Aggressive Pet in the Yard?
A. NO. If your pet is aggressive, territorial, temperamental, will charge, attack, bite and so on, then it must be locked up that entire day and out of the service area. If it is not and/or gets out and your PET will NOT ALLOW us to SERVICE, then it will be NECESSARY to CHARGE for that Rendered SERVICE VISIT that could not be completed. Reasonably, this visit can NOT be rescheduled, credited or refunded. Furthermore, you give us full permission to defend ourselves in any way as we deem necessary.
Q. Is there any part of the yard that you don't service?
A. Yes. Since the service is for the Open Immediate backyard only, we do not service beyond that or in hedges/shrubbery/etc. or in any over grown areas of the backyard which also includes any areas where there may be any piles of junk/trash/leaves/etc.
Q. Will you move furniture or objects in the backyard in order to get to the "business"?
A. No. Due to insurance reasons and to the potential risks that this poses, we are unable to move any objects/furniture/trampolines/autos/etc. in order to get to the business.
Q. Why does Poopy Doo not give exact times?
A. Two reason. First of all, we value all our customers and schedule our daily routes so it benefits everybody and not just a few. Secondly and because we cannot control daylight, weather, traffic, accidents, road construction and yards with severe build up that require extra time, we also cannot control exact time.
Q. Are normal days of service given or guaranteed?
A. No. For example, if we are in your area on Mondays, Wednesdays and Fridays, service can and will occur that week on one of those 3 days. However, and if you would like your visit done consistently on one the same day of the week for one of those specific days, we would highly recommend the Additional Custom Service Day for only $5.00 extra per visit.
Q. How are service days determined?
A. Service days are determined by your address in which our route scheduler uses it to maximize driving time, fuel, labor and so on so it benefits all clients and not just a few.
Q. Are visits consecutive or can I pick and choose what weeks?
A. All visits are consecutive based on your service frequency.
Q. How do you determine service dates for your Monthly- 2 Total Visits per Month?
A. Service is done on the day that we are normally in your area on either the 1st and 3rd weeks, the 2nd and 4th weeks or the 2nd and 5th Weeks of the month depending on that month (some exceptions apply, seasonal, holiday weeks, rain weeks, etc.). If you prefer the same or certain weeks or would like to know in advance when service will be, it is an additional $10.00 per visit for this custom service to manually schedule this out for you.
Q. Is there an extra fee on Weekly, Monthly and One Time Visits and/or Neglected Yards?
A. Maybe. If your yard has been neglected and requires our tech to spend more than 15 minutes (or more than 30 minutes on a One Time Visit) and /or requires our tech to take out more than 5Gallons of “business”, a $15.00 extra fee may be charged per additional 15 minutes (or closest to) and/or per additional 5gal trash bag. For those clients where it has been 3-4 Weeks or longer, we do require you to do an Initial One Time Clean Up.
Q. How do I pay you?
A. For your convenience you can pay on-line or by phone. In the rare event we do take a check, there is a $35 fee on any returned check regardless of reason. All payments are prepaid and reoccurring as specified by your service selection (i.e. weekly, every other week, monthly, onetime, etc.) until you cancellation of services as directed.
Q. What is "E-Z AutoPay"?
A. E-Z AutoPay is a secured, safe and convenient reoccurring way to pay automatically as specified by your service... taking out the worries so you don't have too. All accounts are automatically set up this way.
Q. When is payment due?
A. All payments are prepaid, due prior to start of service and/or placed on auto-pay.
Q. What happens if my payment declines or I miss a payment?
A. Any special pricing becomes void and null and defaults to regular pricing. And since all services are prepaid, it is your sole responsibility to keep your payment up to date at all times. If your payment(s) declines, there will be no service until all declines and/or past due balances are paid in full and your payment information has been updated.
Q. Will you send me a decline notification?
A. No. Since only you have access to your finances, balances, replacement cards and so on and know well in advance if a payment(s) will decline or not, it is ultimately the sole responsibility of the client to keep their account and payment up to date and current.
Q. Do I have to sign any contracts?
A. No. We can start and stop your service over the phone or via e-mail. We do not require any contracts. For this convenience, all we require in return is that you finish out the remainder of your service and the reason or determining factor for your decision so we can properly close out your account and billing.
Q. Can I return product, service, gift cards or merchandise?
A. No. All sales are final. For gift cards, you have up to 12 months to redeem at which there will be a $2.50 per month maintenance fee to cover the cost associated with maintaining and managing this account which will be deducted from the stored value.
Q. Who can use coupons and discounts?
A. Coupons, Discounts, etc. apply to new clients only. They are on a one time basis only (unless otherwise specified) and cannot be reused, transferred or applied to existing accounts. They cannot to be combined with each other or any other offer and must be presented at time of purchase.
Q. Can you guarantee no cross contamination?
A. Sadly no one can guarantee this. Cross contamination can be as easily spread as simply going over a neighbor’s house or backyard, grocery store, public bathroom and then coming home and stepping all over your carpet, flooring and backyard. Only god knows what you’ve stepped in, have stuck to the bottom of your shoe and spread around.
Q. What if my dog likes to eats and/or roll in feces and gets sick because of it?
A. As dogs eat and roll around in their own poop as well as that of other dogs and animals, we are not responsible for any illnesses, medical conditions, veterinarian bills, etc. that may arise from this, as it is ultimately the sole responsibility of the home/pet owner to train them not to do that and to pick up after their pets immediately each and every day including the days that we are there, especially if the pet/home owner knows that this is an issue and/or feels service is not antiquate or being performed up to your expectation. We are also not responsible for any cross contamination of any type or issues of any type as a result thereof. As such, you agree to release Poopy Doo (subsidiaries, affiliates, etc.) of any and all liabilities thereof.
Q: What is your Cancellation Policy for Service, Recurring Billing & General Agreement?
A: A Cancellation Code is Required otherwise you agree service and billing will continue as normal. To obtain a Cancellation Code and cancel service, you are required to do it in writing via the legal homeowner's or renter's Email on File which must have your name, address, cell and reason for cancellation so we can properly close out your account and billing. Incomplete cancellation emails, phone calls and/or messages are not acceptable. We will generate and reply back to your email with a Cancellation Code as proof of cancellation so there is no misunderstanding of any type. A 5 Business Day advance notice is required. Reasonably, cancellations made when we are closed, on observed holiday schedules, weekends, etc. can not be processed until normal business hours have resumed or thereof . If you cancel before your 4 Visit Minimum, you agree to payout the remaining visits in full. We are not responsible for lost, non-received, miss-directed, etc. emails as it is the sole responsibility of the client to follow up if they have not received a reply back confirmation in two to three business days. If your card has transacted and/or have remaining services, they are required to be finished out within 7-10 Days from the date the cancellation code was generated at which point service and any obligation thereof is agreed and considered rendered in full. No Exceptions. If you refuse service or do not allow us on your property, then you agree that any and all services have been rendered in full. Please note that it may be necessary to recharge additional fees if you have added more pets, your yard in now bigger, the yard that is being serviced has been neglected and/or if you now want additional areas serviced that originally were not. As all sales are final and in the very rare event that a refund may happen, which is completely up to our discretion, a 10% processing fee will be applied. Please allow approximately 14 business days to process. We reserve the right to cancel or modify cancellations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the cancellation contains or resulted from a mistake or error by either party. As per our agreed to Dispute Chargeback Policy, you agree to FULL Financial Responsibility including but not limited to a $50.00 per Dispute-Chargeback Processing Fee plus any and all related fees, processor fees, legal fees, court fees, attorney fees, and so on.
Q. Can you sum it up for me?
A. Quite simply stated, by hiring Poopy Doo (subsidiaries, affiliates, etc.) by phone, fax, mail, email, text, on-line, etc., you have read, understood and agreed to all our FAQ's, Terms, Conditions, Disclaimers, Policies, Guidelines, Recurring Billing Agreement, Cancellation Policy, Statements, Postings, All Web Pages, etc. and thus, allowing us the opportunity to make your pet's "business" our business. You also agree that is considered your proof of signature of acknowledgement and agreement to everything. All Sales Final. All Rights Reserved.
Poopy Doo Services- Arizona Pet Waste Removal
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