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Frequently Asked Questions

  

Q. How do I update my account info (i.e. add or subtract dogs, change frequency, payment info, etc.)?

A. Simply send us a email to Info@PoopyDoo.com or go online to PoopyDoo.com and click on "Current Customers".


Q. How often does your company come out?

A. Daily, Weekly, Every Other Week, Every Two Weeks, Monthly and One Times.


Q. Do you work on Holidays and/or Holiday Weekends?

A. No. 


Q.  What Holidays do you Observe?

A.  We do not work on New Year's Eve-Day-Weekend, MLK Day-Weekend, Veteran's Day-Weekend, Easter Weekend, Memorial Day-Weekend, Independence Day-Weekend, Labor Day-Weekend, Columbus Day-Weekend, Thanksgiving Eve-Day-Weekend, Christmas Eve-Day-Weekend and National Pet Convention Week. Holiday Weekends include Thursday, Friday, Saturday, Sunday and Monday. Services will then resume immediately on your next visit.


Q.  Am I guaranteed service during a Holiday Week?

A.  No.  Since holiday weekends are far and few and are usually preceded with a short three-day work week, we will do our best but understandably, we cannot get to everyone as each day is determined by the system (which may not include you) in order to maximize as many stops we can get in those few days before the upcoming holiday weekend.


Q.  If I don't get serviced during the holiday week, will you Refund or Credited me?

A.  Yes.  You will be refunded or credited accordingly.


Q. Do you call, email or text us before the Holiday Weekend?

A. No. Understandably, it would be virtually impossible to call, email or text each and every client. Therefore, it is a given that you have read and agreed to all our FAQ's and know up front that on holidays and/or holiday weekends, we are unable to provide services and that services will resume on your next visit the following week.


Q. What if I have a Special Occasion Request and need it done on a certain day for that week?

A. We require at least a full week's notice as all requests are handled on a first come first served basis. If we are able to accommodate your onetime Holiday or Special Occasion Request, please note that there will be an extra cost associated with this and is not a guarantee for last minute requests as these are very difficult to accommodate.


Q. Do I get a refund if I clean my yard the day of or before my service visit?

A. Yes and No.

A. Yes, if you give us at least a 2 Full Days advanced notice via email only, we will be more than happy to refund the visit.

A. No on anything Shorter than 2 Days. As much as we would like to, understandably we still have to pay for the wasted time, fuel, labor and other costs associated with this visit.


Q. Do you work on rain days?

A. No. As you can understand, visibility is a major factor or lack of when it rains. As such, the "business" is no longer solid, liquefies and becomes virtually impossible to pick up in this state. Services will resume on the make-up day for your area or next visit.


Q: If it rains everywhere else but my immediate neighborhood, will I still get serviced?

A: No. As you can appreciate, our rain day policy is not based on whether or not is rains or briefly sprinkles in just one client's neighborhood, but rather how the rain affects "all clients" scheduled for that day. If we are unable to service the majority of the clients for that day due to the rain, understandably we are unable to provide service to the few clients it does not affect as the risk to our safety, health, time being stuck in traffic, etc. is too great and unpredictable.


Q. Do you call us on rain days to let us know that you will not be coming?

A. No. Understandably, it would be virtually impossible to call or email each and every client. Therefore, it is a given that you have read and agreed to all our FAQ's and know up front that on rain days we are unable to provide services and that services will resume on the make-up day(s) for your area or on your next visit.


Q. What happens to my visit on rain days and/or holidays?

A. To make it a win-win, we ask that you pick up the "business" that week so we don't have to charge you for all that build-up that we will have to pick up if you don't. Once you have done this, simply send us an email letting us know so we can issue you a refund for that week.


Q. What is your Phone Call and Email Policy?

A. All calls, emails, etc. are usually returned that same day if possible, M-F between the hours of 8:00am thru 6:00pm (with the exception of holiday weekends which includes Thursdays, Fridays and/or Mondays).


Q. Do you call, email or text us before each and every visit?

A. No. These are additional paid for services that can be added to your service plan. Please email or call for pricing.


Q. What if I am out of your service area?

A. It depends on how far out you are. If your area is somewhat or a little out of our service area, we will do our best to try service you however, we will have to charge an additional fee to cover that extra mileage and time it takes to get to you.


Q. Am I required to let you know that I have Security Cameras and/or have video recording services?

A. Yes. For safety and insurance reasons you are required to let us know at sign up and/or any point in time that they are in use/installed/etc. Also, local laws require that this be posted in an obvious place prior to the entrance of any private or public area.


Q. I prefer to keep my gate locked. Should I give you a Key Copy?

A. Yes, a key copy is required. Our techs are not allowed to jump or climb fences, in order to service your yard. Understandably, if the Gate is LOCKED, it will be NECESSARY to CHARGE for the visit that was NOT ABLE to be COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit cannot be rescheduled, credited or refunded and will be charged accordingly. 


Q. I prefer to keep my gate locked. How can I give you a copy of the key for the lock on it?

A. 1.) On your service day, simply place a key copy to the lock on the backyard gate latch in an envelope with Poopy Doo written on it and tape it to your backyard porch door or window for us to see and collect. If you want to place it in an inconspicuous area, just let us know where to look. 2.) Just mail it in to us at 3219 E Camelback Rd Ste 380, Phoenix AZ 85018. Please make sure to include your name and address along with the key copy to the lock on the backyard gate latch so we know who it is from.


Q. I prefer to keep my gate locked and/or I don’t have key copies. Can you provide a lock?

A. Yes. For only $6.99, we will put our own Poopy Doo Lock on there and give you a key copy making this an easy, convenient for you.


Q. Can I get a Reminder Call, Email or Text since I prefer to keep my gate locked and not give a gate key copy?

A. No. That’s why we offer our Secured Key Program to conveniently store a copy on file for you. Being Registered, Bonded and Insured you are in safe hands with Poopy Doo. Ultimately it is your responsibility to leave your gate unlocked on your days of service. UNDERSTANDABLY, IF THE GATE IS LOCKED, IT WILL BE NECESSARY TO CHARGE YOU FOR THE SERVICE CALL THAT WAS NOT ABLE TO BE COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit cannot be rescheduled or credited and will be charged accordingly as we do require a key copy on file.


Q. Can I get a Reminder Call, Email or Text if I have something blocking the entrance to the back yard or having work done that would prevent us from providing service?

A. No, your basic service does not include this. These are Additional Custom Services that can be added to your basic service at an additional cost per visit on either a one time or ongoing basis. Ultimately it is your responsibility to leave your gate unlocked on your days of service. Understandably, if the GATE is LOCKED, BLOCKED or the yard is having work done which prevents us from servicing it, it will be NECESSARY to CHARGE YOU for the SERVICE VISIT THAT was NOT ABLE TO BE COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit can NOT be rescheduled or credited and will be charged accordingly as we do require a key copy on file and/or an advanced notification from you not to come that day, week, etc.


Q. Do you require a gate code if I live in a gated community?

A. Yes.


Q. Do you require me to put you on the Permanent Vendor List if I live in a Guard Gated Community?

A. Yes. Since techs are not allowed to wait around for the guard to attempt to contact you or wait for you to buzz us in, we do require that you put Poopy Doo on your Approved Permanent Vendor List with the Guard House for immediate drive thru access and/or require a Gate Code Number for the Call Box in a Non-Guard Gated Community. Understandable, if we arrive and are not on the Approved Permanent Vendor list or do not have a working Gate Code Number, IT WILL BE NECESSARY TO CHARGE YOU FOR THE SERVICE CALL THAT WAS NOT ABLE TO BE COMPLETED since we still used the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit cannot be rescheduled, refunded or credited and will be charged accordingly as ultimately it is your responsibility to make sure we are always on the list and/or have a working gate code.


Q. Do you text service confirmations?

A. Yes. As this is an Additional Paid For Custom Service per Text per Visit, we will text you after each and every visit that your yard has been serviced.


Q. Can you work with the dog in the yard?

A. In most cases Yes. However, if your pet is aggressive, territorial, and/or temperamental, it must be out of the area to be serviced. ALSO, IF YOUR PET WILL NOT ALLOW US TO CLEAN THE YARD ON YOUR SCHEDULED DATE, IT MAY BE NECESSARY TO CHARGE YOU FOR THE SERVICE CALL THAT WAS NOT ABLE TO BE COMPLETED.


Q. Is there any part of the yard that you don't service?

A. Yes. Since the service is for the Open Immediate backyard only, we do not service hedges/shrubbery/etc. or in any over grown areas of the backyard which also includes any areas where there may be any piles of junk/trash/etc.


Q. Will you move furniture or objects in the backyard in order to get to the "business"?

A. No. Due to insurance reasons and to the potential risks that this poses, we are unable to move any objects/furniture/trampolines/autos/etc. in order to get to the business.


Q. Can I Skip a Visit?

A. Yes. You will not be charged as long as you notify us by email at least 2 Days prior to your next visit and must be sent via email.


Q. Why does Poopy Doo not give exact times?

A. Two reason. First of all, we value all our customers and schedule our daily routes so it benefits everybody and not just a few. Secondly and because we cannot control daylight, weather, traffic, accidents, road construction and yards with severe build up that require extra time, we also cannot control exact time.


Q. Are normal days of service given or guaranteed?

A. No. For example, if we are in your area on Mondays, Wednesdays and Fridays, service can and will occur that week on one of those 3 days. However, and if you would like your visit done consistently on one the same day of the week for one of those specific days, we would highly recommend the Additional Custom Service Day for only $5.00 extra per visit. 


Q. How are service days determined?

A. Service days are determined by your address in which our route scheduler uses it to maximize driving time, fuel, labor and so on so it benefits all clients and not just a few. 


Q. Are visits consecutive or can I pick and choose what weeks?

A. All visits are consecutive based on your service frequency.


Q. How do you determine service dates for your Monthly- 2 Total Visits per Month?

A. Service is done on the day that we are normally in your area on either the 1st and 3rd weeks, the 2nd and 4th weeks or the 2nd and 5th Weeks of the month depending on that month (some exceptions apply, seasonal, holiday weeks, rain weeks, etc.). If you prefer the same or certain weeks or would like to know in advance when service will be, it is an additional $10.00 per visit for this custom service to manually schedule this out for you.


Q. Is there an extra fee on Weekly, Monthly and One Time Visits and/or Neglected Yards?

A. Maybe. If your yard has been seriously neglected and requires our tech to spend more than 15 minutes (or more than 30 minutes on a One Time Visit) and /or requires our tech to take out more than 5Gallons of “business”, a $15.00 extra fee may be charged per additional 15 minutes (or closest to) and/or per additional 5gal trash bag. For those clients where it has been 3-4 Weeks or longer, we do require you to do an Initial One Time Clean Up.


Q. How do I pay you?

A. For your convenience you can pay on-line or by phone. In the rare event we do take a check, there is a $35 fee on any returned check regardless of reason. All payments are prepaid and reoccurring as specified by your service selection (i.e. weekly, every other week, monthly, onetime, etc.) until you request cancellation of services.


Q. What is "E-Z AutoPay"?

A. E-Z AutoPay is a secured, safe and convenient reoccurring way to pay automatically as specified by your service... taking out the worries so you don't have too. All accounts are automatically set up this way. 


Q. When is payment due?

A. All payments are prepaid, due prior to start of service and/or placed on auto-pay.


Q. What happens if my payment declines that week or weeks?

A. To make it a win-win, we ask that you pick up the "business" that week or weeks so we don't have to charge you for all those week(s) of build-up that we will still have to pick up if you don't. Understandably we can't pick up all those week(s) for free if you don't. Although we will do our best to give a courtesy reminder, we are not required to do so nor is it a guarantee. It is ultimately the sole responsibility of the client to keep their account and payment info up to date and current. No exceptions. 


Q. Do I have to sign any contracts?

A. No. We can start and stop your service over the phone or via e-mail. We do not require any contracts. For this convenience, all we require in return is that you finish out the remainder of your service and the reason or determining factor for your decision so we can properly close out your account and billing.


Q. Can I Place Pre-Paid Value Package or Service on Hold or Cancel it?

A. Yes. As all sales are final on any and all services and/or products, there are no refunds. The remaining visits can be finished out, transferred and/or be placed on hold for up to 30 days from the date of cancellation. Please note that $15 startup fee along with any additional fees will be charged if you have added more pets, your yard in now bigger, the yard that is being serviced has been neglected and/or if you now want additional areas serviced that originally were not.


Q. Can I return product, service, gift cards or merchandise?

A. No. All sales are final. For gift cards, you have up to 12 months to redeem at which there will be a $2.50 per month maintenance fee to cover the cost associated with maintaining and managing this account which will be deducted from the stored value.


Q. Who can use coupons and discounts?

A. Coupons, Discounts, etc. apply to new clients only. They are on a one time basis only (unless otherwise specified) and cannot be reused, transferred or applied to existing accounts. They cannot to be combined with each other or any other offer and must be presented at time of purchase.


Q. Can you guarantee no cross contamination?

A. Sadly no one can guarantee this. Cross contamination can be as easily spread as simply going over a neighbor’s house or backyard, grocery store, public bathroom and then coming home and stepping all over your carpet, flooring and backyard. Only god knows what you’ve stepped in, have stuck to the bottom of your shoe and spread around.


Q. What if my dog likes to eats and/or roll in feces and gets sick because of it?

A. As dogs eat and roll around in their own poop as well as that of other dogs and animals, we are not responsible for any illnesses, medical conditions, veterinarian bills, etc. that may arise from this, as it is ultimately the sole responsibility of the home/pet owner to train them not to do that and to pick up after their pets immediately each and every day including the days that we are there, especially if the pet/home owner knows that this is an issue and/or feels service is not antiquate or being performed up to your expectation. We are also not responsible for any cross contamination of any type or issues of any type as a result thereof. As such, you agree to release Poopy Doo (subsidiaries, affiliates, etc.) of any and all liabilities thereof.


Q: What is your Reviews, Posts, Social Media Policy?

A. You also agree that any negative reviews, posts or complaints published on any platform about Poopy Doo and/or any of its affiliates, subsidiaries, etc. without our written legal consent will be considered malicious slander and defamation of character in attempts to directly damage our reputation and livelihood and therefore are required to immediately remove any and all as you will be responsible for any and all costs including but not limited to legal fees, court fees, attorney fees, etc. that arise from these actions and will be added as an additional lien on any and all properties (owned, rented, leased, etc.) as well as be reported to all three credit bureaus (Equifax, Transunion and Equifax) as well as released to 3rd Party Collection Agencies as current, new and any and all addresses are transferable.


Q. Can you sum it up for me?

A. Absolutely. Quite simply stated, by hiring Poopy Doo by phone, fax, mail, email text, on-line, etc., you have read, understood and agreed to all our FAQ's, Terms, Conditions, Disclaimers, Statements and Policies, thus allowing us the opportunity to make your pet's "business" our business.