General Disclaimer

Use of Our Site

The following Terms, Conditions Policies and so on apply to your use of POOPYDOO.com (our “Site”) and any products or services offered at our Site.  Your use of our Site means that you accept and agree to everything on our Site which also includes but not limited to every time you call, email, text, purchase and so on.  If you do not agree to  this, please do not use or access the Site, place orders and so on.  We revise and update from time to time which is at our sole discretion. Your continued use of our Site and Communications of any kind via any platform, means that you accept and agree to the modified Terms as notification is not required and is your sole responsibility to visit frequently. Furthermore, you have also agreed that you have read all Terms, Conditions, Policies, Product/Service Details and so on prior to any purchase and therefore know and agree to everything.

General Policy:

We reserve all rights to change/refuse business, Policy, FAQ's, Terms, Conditions, Services, Specials, Coupons, Discounts, etc. to whom it may concern without prior notice of any type. We will do our best to contact you as soon as possible however it can take up to two business days as we are primarily out in the field.  The office is open M-F between the hours of 8:00am thru 5:00pm AZ Mountain Standard Time. Service hours can be from 6am to 8pm depending on season, daylight, etc.. Some exceptions may apply, i.e. holidays, trade shows, product conventions, etc. Quite simply stated, by hiring Poopy Doo by phone, fax, mail, email, text, on-line, etc., you have read, understood and AGREED to ALL our FAQ's, Terms, Conditions, Disclaimers, Policies, Guidelines, Statements, Postings, All Web Pages, Automatic Opt-In for All Text Communications, Call Monitoring and Recording, etc. and thus, allowing us the opportunity to make your pet's "business" our business. All sales final. All rights reserved.

Text Policy:

Texts are an Additional Paid For Custom Service however, this is not a guarantee and if you do not respond back to our text, it is assumed you no longer want the service and it will stop.  As such, you agree not to use this as verification of services, to base reviews or disputes on or for any other reason thereof.

Communications Policy

To provide the best possible service, you agree to automatic Opt-In for all  communications at signup and/or if you text us for any reason and obviously expect a reply back. You can easily Opt-Out at any time by emailing us. However, by opting out, we will no longer be able to send Texts, Emails, and/or Answer Service or Account Question and so on.

Service Visit Guidelines:

All visits are 15 minutes or less and/or 5gals or less (and 30 minutes or less and/or 15gals or less for One Time/Emergency Visits) and for the open immediate backyard only. Our techs do not scoop in hedges/shrubbery/etc., any overgrown areas, any junk/trash/etc. piles of any type and/or cannot climb over or under anything or move any objects, furniture, trampolines, autos of any kind, etc. in order to get to the “business”. Our techs only take the poop that they personally scoop on that visit only as per service plan and/or paid option. Any poop that is scooped by you between visits must be disposed of by yourself and can “not” be stored for us in any way, shape or form as we do “not” take away any additional bags of poop, stored poop or look for any poop in your trash cans, bins, scoopers. etc., as these all are additional custom services that must be paid for and that we are “not” responsible for. All pricing is based on the immediate backyard of a standard 8,000sqft Lot or smaller in an average condition that has been kept up on a regular basis. If your yard has not been kept up and has been more than 7 days since the last thorough pickup of the dog waste and/or requires our tech to spend more than 15 minutes and / or requires our tech to take out more than one trash bag (5 gallons) of “business”, whichever comes first, a $15.00 extra fee will be charged per additional 15 minutes (or closest to) and/or per additional trash bag (5 gallons) or closest to, if necessary. For those clients where it has been 3 Weeks or longer, we do require you to do an Initial One Time Clean Up along with selecting the appropriate amount of Days, Weeks or Months. All choices are automatically recurring and billed as such except for the “One Time and Emergency” options. A 4 Week minimum is required and serviced consecutively. If you cancel after the first visit, you will be charged the remaining three visits or the full One Time Visit Cost, whichever is greater.

48hr Visit Cancellation Policy- For Weekly & Monthly Service

A Full 2 Business Day Advanced Notification is required in order to cancel, otherwise we will still have to charge you for that visit that could have been given to another paying customer who needed it. Cancellation is the sole responsibility of the client. Phone calls, voicemails, texts, etc. are not acceptable as they cannot be documented. To officially cancel service, you must do it in writing via your email on file with your name, address. We are not responsible for lost, non-received, miss-directed, etc. emails as this is a courtesy and not a guarantee as the sole responsibility is ultimately that of the client to do it. Incomplete cancellation emails are not acceptable. 

One Time Visit Cancellation & Refund Policy: 

A Full 3 Business Day Advanced Notification is required in order to cancel without a late fee as this appointment could have been given to another paying customer who needed it. Otherwise a $25 Late Cancellation Notice Fee will Apply to anything shorter than that. Cancellation is the sole responsibility of the client. Phone calls, voicemails, texts, etc. are not acceptable as they cannot be documented. To officially cancel service, you must do it in writing via your email on file with your name, address and reason so we can properly close out your account and billing. We are not responsible for lost, non-received, miss-directed, etc. emails as this is a courtesy and not a guarantee as the sole responsibility is ultimately that of the client to do it. Incomplete cancellation emails are not acceptable.   In either case, a 3.5% admin processing fee that we are charged is passed along to you and will be deducted from the total refund as well. 

Aggressive Dog Policy

You are required to let us know upfront of their temperament. Dogs that are aggressive, territorial, temperamental, will charge, attack, bite and so on, are required to be locked up the entire day of service. However, if your dog is out upon arrival or gets out and will not allow us to service, you agree that this is not a missed serviced since we still showed up to service and is NECESSARY to CHARGE for the RENDERED VISIT that was NOT ABLE to be COMPLETED since we still USED the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit can NOT be rescheduled, credited or refunded and will be charged accordingly. Furthermore, you give us full permission to defend ourselves in any way as we deem necessary.

Locked Gate Policy

If you keep a lock on your gate, a key copy is required to be kept on file. Our techs are not allowed to jump or climb fences, in order to service your yard. Understandably, if you refuse to give us a key copy and the Gate is LOCKED upon on arrival, you agree that this is not a missed serviced since we still showed up to service and is NECESSARY to CHARGE for the visit that was NOT ABLE to be COMPLETED since we still USED the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit can NOT be rescheduled, credited or refunded and will be charged accordingly.

Service Dates, Days & History Request Policy

As a Green and Paperless company, the system automatically deletes after 48-72 hours and is why you agree to contact us via your email on file within 24 hours, otherwise, we are unable to provide you days, weeks, months or years of past service dates and as such, you acknowledge, understand and agree not to request them either. However, we do offer a great alternative. For peace of mind and to conveniently check your service history on your phone, we highly recommend adding the optional text confirmation service after each visit to your account so you always know and can easily scroll thru your confirmation texts. If you decline the text confirmation option, there is nothing more we can do.  You also agree you will not withhold payment and will not dispute charges for service dates since it was your choice not to contact us within 24 hours and/or to decline the text confirmation option.

Missed Service or Needs to be Redone Policy

If you feel you have been missed and/or want it re-done, you are required to contact us immediately within 24 hours of that visit thru email only so we can redo it and make you happy (and for weekly, it must be within that seven day week thru email only). Otherwise it is assumed and agreed that you are happy with service as it was rendered in full and will not unreasonably bring it up or dispute it weeks, months or years later.  Please do not call, text or leave voicemails as they will not be accepted. If you dispute for this reason, you agree to provide the Time/Date Stamped Email as proof.  If you failed to do this and/or contact us days, weeks months or even years later and/or post a negative review in order to get something, that by law is considered Extortion which is illegal and you agree to immediately remove any and all social media posts, reviews, etc. within 1 hour of notification and confirm via email that this has been done.  If you refuse or fail to do so, this is you acknowledgement and agreement to FULL Financial Responsibility including but not limited to an upfront $350 Legal Processing Fee immediately charged to your credit card plus any and all related fees, processor fees, legal fees, court fees, attorney fees, and so on.

Right to Cure/Remedy Any Issue First Agreement

You agree that prior to taking action of any type you give us the right to Cure/Remedy Any Issue first as follows…

1. You must officially submit your concern in detail in writing in writing via your Email on File which must have your name, address, cell so we can properly research and resolve. Incomplete emails are not acceptable.

2. You can not do this via any persons, phone, text, online submission or voicemail.

3. You will give Poopy Doo the opportunity of at least 14 Business Days to Cure or Remedy the issue.

4. Reasonably, emails sent when we are closed, on observed holiday schedules, weekends, etc. will not be processed until that next upcoming business day.

5. If you have been serviced, re-serviced, continue with service, refunded, etc., you agree that ALL has been resolved satisfactorily and since the issue has been cured/remedied, it no longer applies and as such, that no further action of any type is needed or will be taken by either party including but not limited to chargebacks, postings, reviews, social media of any type or platform, etc. Breach of this agreement will default to the Agreed to Terms & Conditions that best address (i.e. social media policy, chargeback policy, Liens, etc.).

Recurring Billing Agreement:

All services and accounts are placed on recurring billing via debit card, credit card and/or e-check as you also agree that no signature is required.  All sales final.  All transactions are final.  No refunds.  To Cancel Recurring Billing, a Cancellation Code is Required.  Please see below Cancellation Policy for full details and steps on how to do this.  If you dispute for this reason and like a hotel, you agree to provide the Time/Date Stamped Email and Cancellation Code as proof otherwise, you agree to withdraw and closeout any and all chargebacks and disputes as this matter has been resolved in its entirety.  You also agree that is considered your proof of signature of acknowledgement and agreement to everything.

Cancellation Policy For Service and/or Recurring Billing Agreement:

To CANCEL Recurring Billing and/or Service, a Cancellation Code is Required.  Otherwise you agree service and recurring billing will continue as normal until this has been done as it is assumed and agreed to that you are happy with service as it was rendered in full and will not unreasonably bring it up or dispute it weeks or months later.  If you dispute for this reason, you agree to provide the Time/Date Stamped Email and Cancellation Code as proof otherwise, you agree to withdraw and closeout any and all chargebacks and disputes as this matter has been resolved in its entirety. To obtain a Cancellation Code, you are required to do it in writing via the legal homeowner's or renter's Email on File which must have your name, address, cell and reason for cancellation so we can properly close out your account and billing. Incomplete cancellation emails, phone calls, texts and/or messages are not acceptable. We will generate and reply back to your email with a Cancellation Code as proof of cancellation so there is no misunderstanding of any type. A 7 Business Day advance notice is required. Reasonably, cancellations made when we are closed, on observed holiday schedules, weekends, etc. can not be processed until normal business hours have resumed or thereof. If you cancel before your 4 Visit Minimum, you agree to payout the remaining visits in full. We are not responsible for lost, non-received, miss-directed, etc. emails as it is the sole responsibility of the client to follow up if they have not received a reply back confirmation in two to three business days. If your card has transacted and/or have remaining services, they are required to be finished out within 7-10 Days from the date the cancellation code was generated at which point service and any obligation thereof is agreed and considered rendered in full. No Exceptions. If you refuse service or do not allow us on your property, then you agree that any and all services have been rendered in full. Please note that it may be necessary to recharge additional fees if you have added more pets, your yard in now bigger, the yard that is being serviced has been neglected and/or if you now want additional areas serviced that originally were not. As all sales are final and in the very rare event that a refund may happen, which is completely up to our discretion, a 10% processing fee will be applied. Please allow approximately 14 business days to process. We reserve the right to cancel or modify cancellations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the cancellation contains or resulted from a mistake or error by either party. As per our agreed to Dispute Chargeback Policy, you agree to FULL Financial Responsibility including but not limited to a $50.00 per Dispute-Chargeback Processing Fee plus any and all related fees, processor fees, legal fees, court fees, attorney fees, and so on.

Dispute Chargeback Policy:

You agree that any Dispute-Chargeback(s) that you do with your credit-card/bank/etc. will immediately result in your account being severely delinquent for those weeks, months, etc. in dispute which will be met with the fullest extent of the law and you will be responsible for any and all costs including but not limited to a $50.00 Per Dispute-Chargeback Processing Fee plus any and all related fees, processor fees, legal fees, court fees, attorney fees, etc. that arise from these actions and will be added as an additional lien on any and all properties (owned, rented, leased, etc.) as well as be reported to all three credit bureaus (Equifax, Transunion and Equifax) which will negatively affect your credit as well as released to 3rd Party Collection Agencies as any and all addresses are transferable.

Payment Terms, Property Liens, Legal Fees, Collections, Credit Reporting, Etc. Policy

You Agree… It is your sole responsibility to maintain your account and keep it current as well as keep payment info up to date at all times and is in no way an excuse not to pay any past due balance regardless if services are prepaid or any other reason thereof.  Payment is Pre-Paid and Due in Full Prior to Start of Service, otherwise services will have to be rescheduled and a trip charge maybe required if this is the case. However, in rare and approved circumstances where we do provide service and your bill is not paid within 3 days or by your next visit (whichever comes first) and/or for any length of time that your account is past due for whatever reason, you agree that you will immediately make payment in full that day upon notification.  You agree that Poopy Doo is entitled to all past due balances as well as reserves the right to charge late and processing fees ($100 minimum plus on going interest), collections fees, legal fees, court fees, attorney fees, stop services, place and/or transfer liens to any and all personal and business properties such as homes, vehicles, boats, and so on (that you own, rent, lease, etc.) in addition to payment for services rendered to cover any and all additional costs and expenses incurred. Poopy Doo will also report this to all three credit bureaus (Equifax, Transunion and Equifax) which will directly impact your credit score as well as release your account to 3rd Part Collection Companies. By authorizing, paying and/or agreeing for services, you agree and understand that Poopy Doo has the right to bill and collect by any means available in order to collect in full any monies owed including but not limited to charging any checking accounts, debit/credit cards, etc. on file or that we obtain as we deem necessary without any prior authorization to which you cannot dispute. All services are automatically set up as reoccurring auto-pay except for Onetime and Emergency visits. You also agree that any negative reviews, posts or complaints published on any platform about Poopy Doo before or after canceling without our written legal consent will be considered malicious slander and defamation of character in attempts to directly damage our reputation and livelihood and you will be responsible for any and all costs including but not limited to legal fees, court fees, attorney fees, etc. that arise from these actions and will be added as an additional lien on any and all properties (owned, rented, leased, etc.) as well as be reported to all three credit bureaus (Equifax, Transunion and Equifax) as well as released to 3rd Party Collection Agencies as current, new and any and all addresses are transferable.  See below Social Media Policy for Full Details.

Tenant / Renter / Lease Holder Professional Services Written Contract

This is your acknowledgement and written contract agreement that you have contracted Poopy Do Services LLC, for Professional Services on behalf of the Property Owner and/or Agent thereof to professionally service their property that you rent as you have an oral and/or contract with them to do so as they understand, acknowledge and agree if you fail to pay, that a lien will be placed on such property thereof in accordance with state and city law as an Oral Contract will suffice since a Written Contract is not required except in specific industries as this is not one of them.

Extortion Policy

There is a difference between an honest opinion based on your experience (which we welcome) and Extortion.  Any negative reviews, posts, complaints, mistruths, accusation, slanders, etc. published on any medium and/or platform in order to get something is by law the definition of Extortion and is Illegal. Therefore, you agree to immediately remove any and all within 1 hour of notification and confirm via email that this has been done. If you refuse or fail to do so, you will be contacted by our attorney as this is your acknowledgement and agreement to FULL Financial Responsibility including but not limited to an upfront $350 Doc Processing Fee immediately charged to your credit card, a $25 Daily Extortion Fee until it is removed plus any and all related fees, processor fees, $50 Credit Card Dispute Fees, legal fees, court fees, attorney fees, and so on. Any unpaid fees will be added as an additional lien on any and all properties (owned, rented, leased, etc.) as well as be reported to all three credit bureaus (Equifax, Transunion and Equifax) and released to our Collection Agencies for collection as current and/or new addresses are transferable.

Libel Slander Defamation & Harassment Policy

There is a difference between an honest opinion based on your experience (which we welcome) vs. defamation and harassment.  Any reviews, posts, complaints, mistruths, accusations, slanders, harassment, etc. published on any medium and/or platform by you or anyone on your behalf about Poopy Doo and/or any of its affiliates, subsidiaries, etc. with the Intention to maliciously destroy our reputation and livelihood as well as to prevent any future earning capacity, business or economic opportunities and cause irreversible harm, distress, humiliation, shame and so on is the very definition of this and agree to immediately cease and desist any and all activity and remove any and all said forth within 1 hour of notification. You also agree to an upfront $350 Admin Processing Fee immediately charged to your credit card. If you refuse or fail to do so, you will be contacted by our attorney as this is your acknowledgement and agreement to FULL Financial Responsibility including but not limited to an upfront $350 Doc Processing Fee immediately charged to your credit card plus a $25 Daily Verification Service Fee (retroactive from the post date) until it is removed plus any and all related fees, processor fees, $50 Credit Card Dispute Processing Fee, legal fees, court fees, attorney fees, and so on. Any unpaid fees plus interest will be added as an additional lien on any and all properties (owned, rented, leased, etc.) as well as will be reported to all three credit bureaus (Equifax, Transunion and Equifax) and released to our Collection Agencies for collection as current and/or new addresses are transferable .

Security Camera, Video Recording Devices, Services, Etc. Policy

For safety, insurance, and proprietary reasons you are required to let us know at sign up and at any point in time that they are in use, installed, and so on. Also, Local Laws Require that this be posted in an obvious place prior to the entrance of any private or public area. Since devices are not always reliable and since recordings can be easily manipulated thru apps and software, you agree that service, payment, reviews and such can not be based on this. For verification purposes, you also agree to give full access within 48 Hours to everything, including but not limited to all devices, apps, recordings, copies, footage and such, especially if you are basing service, disputes and reviews on this. If you fail to do so, you agree and admit that any allegations thereof are false and that this libel slander defamation harassment and extortion act will be removed instantly in its entirety 

Declined Payment Policy:

Since all services are prepaid, it is your sole responsibility to keep your payment up to date at all times.  If your payment(s) declines, there maybe no service until all declines and/or past due balances are paid in full and your payment information has been updated.

Past Due Policy 

If your account becomes past due for any reason, you understand, authorize and agree to full financial responsibility including but not limited to Accruing Interest, late fees, collections fees, legal fees, court fees, attorney fees, placing liens on any and all personal and business properties such as homes, cars, boats, etc. (that you own, rent, lease, etc.) plus any and all costs and expenses incurred in order to do this. Past Due will also be reported to all three credit bureaus (Equifax, Transunion and Equifax) which will directly impact your credit as well as releasing your account and all info we have on you to 3rd Party Collection Companies. You also understand and authorize us to bill and collect by any means necessary in order to collect in full any monies owed including but not limited to charging any checking-saving-etc. accounts, debit-credit cards, apps, etc. on file or that we obtain as we deem necessary without any prior authorization to which you agree not to dispute. 

Check Writing Policy:

We do not accept physical checks. In the rare case we do, there is a $50 fee on any returned check regardless of reason. All accounts will automatically be placed on recurring billing. It is a secure, safe and convenient reoccurring way to pay automatically as specified by your by service, options and frequency.

eCheck Agreement & Policy:

By hiring Poopy Doo via any method, YOU AUTHORIZE POOPY DOO to charge your checking, savings and/or bank account on either a one time, recurring, and/or as needed basis including but not limited to past dues amounts and so on. A $50.00 per Returned Item Fee applies. To cancel, please see our cancellation policy.

Free Visits/Discounts/Coupons/Specials/Etc.:

Coupons, Discounts, Promotions, Free Visits, Etc. applies to new clients only and on a one time basis only (unless otherwise specified in writing) and cannot be reused, transferred and/or applied to existing accounts. They cannot to be combined with each other or any other offer and must be presented at time of purchase and cannot be redeemed in anyway after the fact.

Call Back Policy:

We will do our best to contact you within 2 business days, M-F between the hours of 8:00am thru 5:00pm AZ Mountain Standard Time. Some exceptions may apply (i.e. afterhours, holidays, holiday weeks and weekends, local events, trade shows, product shows, etc.)

Privacy Policy:

At Poopy Doo, we believe that Privacy is the best Policy. As such, any and all information given to Poopy Doo (subsidiaries, affiliates, etc.) is strictly considered personal and confidential and is used among ourselves for internal purposes and/or with trusted partners in order to provide you the services you love and rely on.

Keys on File Policy:

We can only accept copies and not originals. However, if client insists on giving us the original and has no other copy, client does so at their own risk. We are not responsible for any re-keying fees and/or new locks, labor, time, etc. For delinquent accounts, keys will not be returned until all monies have been paid in full.

Reminder Calls Policy:

We do not offer reminder calls and highly recommend the optional Text Ahead Service. However, since we are Registered, Licensed and Insured, you can take advantage of our easy, convenient and secured Key Program to store a copy of your gate key with us. Ultimately it is your responsibility to keep your gate unlocked or aggressive dogs locked up the entire day(s) service can happen. If we show up and your gate is locked or your dog prevents us from doing service, you will still be charged for the visit. Please refer to our Locked Gate Policy Agreement as well.

Cross Contamination / Dogs Eating/Rolling In Feces Policy:

As dogs eat and roll around in their own feces as well as that of other dogs and animals, we are not responsible for any illnesses, medical conditions, veterinarian bills, etc. that may arise from this, as it is ultimately the sole responsibility of the home/pet owner to train them not to do that and to pick up after their pets immediately each and every day including the days that we are there, especially if the pet/home owner knows that this is an issue and/or feels service is not antiquate or being performed up to your expectation. We are also not responsible for any cross contamination of any type or issues of any type as a result thereof. As such, you agree to release Poopy Doo (subsidiaries, affiliates, etc.) of any and all liabilities thereof. All rights reserved.

Liability, Property Damage and Everything Else

All property maintenance, up keep, damage of any kind, etc. is the sole responsibility of the Property Owner, Authorized Property Management Representative, etc. and releases Poopy Do Services LLC (i.e. Parent Companies, Subsidiaries, Affiliates, DBA’s, etc.) of any and all liabilities on anything and everything.  

TO SUM IT ALL UP…

Quite simply stated, by hiring Poopy Doo (subsidiaries, affiliates, etc.)  by phone, fax, mail, email, text, on-line, etc., you have read, understood and agreed to all our FAQ's, Terms, Conditions, Disclaimers, Policies, Guidelines, Recurring Billing Agreement, Cancellation Policy, Statements, Postings, All Web Pages, Etc. and thus, allowing us the opportunity to make your pet's "business" our business.  You also agree that is considered your proof of signature of acknowledgement and agreement to everything.  All Sales Final. All Rights Reserved.