General Disclaimer

General Policy:

We reserve all rights to change/refuse business, Policy, FAQ's, Terms, Conditions, Services, Specials, Coupons, Discounts, etc. to whom it may concern without prior notice of any type. We will do our best to contact you as soon as possible however it can take up to two business days as we are primarily out in the field.  The office is open M-F between the hours of 8:00am thru 5:00pm AZ Mountain Standard Time. Service hours can be from 6am to 8pm depending on season, daylight, etc.. Some exceptions may apply, i.e. holidays, trade shows, product conventions, etc. Quite simply stated, by hiring Poopy Doo by phone, fax, mail, email, text, on-line, etc., you have read, understood and agreed to all our FAQ's, Terms, Conditions, Disclaimers, Policies, Guidelines, Statements, Postings, All Web Pages, Etc. and thus, allowing us the opportunity to make your pet's "business" our business. All sales final. All rights reserved.

Service Visit Guidelines:

All visits are 15 minutes or less and/or 5gals or less (and 30 minutes or less and/or 15gals or less for One Time/Emergency Visits) and for the open immediate backyard only. Our techs do not scoop in hedges/shrubbery/etc., any overgrown areas, any junk/trash/etc. piles of any type and/or cannot climb over or under anything or move any objects, furniture, trampolines, autos of any kind, etc. in order to get to the “business”. Our techs only take the poop that they personally scoop on that visit only as per service plan and/or paid option. Any poop that is scooped by you between visits must be disposed of by yourself and can “not” be stored for us in any way, shape or form as we do “not” take away any additional bags of poop, stored poop or look for any poop in your trash cans, bins, scoopers. etc., as these all are additional custom services that must be paid for and that we are “not” responsible for. All pricing is based on the immediate backyard of a standard 8,000sqft Lot or smaller in an average condition that has been kept up on a regular basis. If your yard has not been kept up and has been more than 7 days since the last thorough pickup of the dog waste and/or requires our tech to spend more than 15 minutes and / or requires our tech to take out more than one trash bag (5 gallons) of “business”, whichever comes first, a $15.00 extra fee will be charged per additional 15 minutes (or closest to) and/or per additional trash bag (5 gallons) or closest to, if necessary. For those clients where it has been 3 Weeks or longer, we do require you to do an Initial One Time Clean Up along with selecting the appropriate amount of Days, Weeks or Months. All choices are automatically recurring and billed as such except for the “One Time and Emergency” options. A 4 Week minimum is required and serviced consecutively. If you cancel after the first visit, you will be charged the remaining three visits or the full One Time Visit Cost, whichever is greater.

Aggressive Dog Policy

You are required to let us know upfront of their temperament. Dogs that will attack, charge, bite and/or are aggressive, territorial, etc., are required to be locked up the entire day of service. However, if your dog is out upon arrival or will not allow us to service, you agree that this is not a missed serviced since we still showed up to service and is NECESSARY to CHARGE for the visit that was NOT ABLE to be COMPLETED since we still USED the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit can NOT be rescheduled, credited or refunded and will be charged accordingly.

Locked Gate Policy

If you keep a lock on your gate, a key copy is required to be kept on file. Our techs are not allowed to jump or climb fences, in order to service your yard. Understandably, if you refuse to give us a key copy and the Gate is LOCKED upon on arrival, you agree that this is not a missed serviced since we still showed up to service and is NECESSARY to CHARGE for the visit that was NOT ABLE to be COMPLETED since we still USED the same time, labor and fuel that it takes to attempt to service your yard. Reasonably, this visit can NOT be rescheduled, credited or refunded and will be charged accordingly.

Missed Service or Needs to be Redone Policy

You are required to contact us immediately with in 24 hours of that visit thru email only so we can redo it and make you happy. Otherwise it is assumed and agreed that you are happy with service as it was rendered in full and will not unreasonably bring it up or dispute it weeks or months later. Please do not call, text or leave voicemails as they will not be accepted. If you dispute for this reason, you agree to provide the Time/Date Stamped Email as proof.

Right to Cure/Remedy Any Issue First Agreement

You agree that prior to taking action of any type you give us the right to Cure/Remedy Any Issue first as follows…

1. You must officially submit your concern in detail in writing in writing via your Email on File which must have your name, address, cell so we can properly research and resolve. Incomplete emails are not acceptable.

2. You can notdo this via any persons, phone, text, online submission or voicemail.

3. You will give Poopy Doo the opportunity of at least 14 Business Days to Cure or Remedy the issue.

4. Reasonably, emails sent when we are closed, on observed holiday schedules, weekends, etc. will not be processed until that next upcoming business day.

5. If you have been serviced, re-serviced, continue with service, refunded, etc., you agree that ALL has been resolved satisfactorily and since the issue has been cured/remedied, it no longer applies and as such, that no further action of any type is needed or will be taken by either party including but not limited to chargebacks, postings, reviews, social media of any type or platform, etc. Breach of this agreement will default to the Agreed to Terms & Conditions that best address (i.e. social media policy, chargeback policy, Liens, etc.).

One Time Visit Cancellation & Refund Policy: 

A Full 5 Business Day Advanced Notification is required in order to cancel without a late fee as this appointment could have been given to another paying customer who needed it. Otherwise a $25 Late Cancellation Notice Fee will Apply to anything shorter than that. Cancellation is the sole responsibility of the client. Phone calls, voicemails, texts, etc. are not acceptable as they cannot be documented. To officially cancel service, you must do it in writing thru the Current Client Page Online Form. As a courtesy, you can also send us a cancellation email with your name, address and reason or determining factor for your decision so we can properly close out your account and billing. We are not responsible for lost, non-received, miss-directed, etc. emails as this is a courtesy and not a guarantee as the sole responsibility is ultimately that of the client to do it online. Incomplete cancellation emails are not acceptable.   In either case, a 3.5% admin processing fee that we are charged is passed along to you and will be deducted from the total refund as well.

Cancellation Policy / Service & Recurring Billing Agreement:

All services and accounts are placed on recurring billing via debit card, credit card and e-check. To cancel recurring billing and/or service, a Cancellation Code is Required. Otherwise you agree service and billing will continue as normal. To obtain a Cancellation Code and cancel service, you are required to do it in writing via the legal homeowner's or renter's Email on File which must have your name, address, cell and reason for cancellation so we can properly close out your account and billing. Incomplete cancellation emails, phone calls and/or messages not acceptable. We will generate and reply back to your email with a Cancellation Code as proof of cancellation so there is no misunderstanding of any type. A 7 Business Day advance notice is required. Reasonably, cancellations made when we are closed, on observed holiday schedules, weekends, etc. can not be processed until normal business hours have resumed or thereof. If you cancel before your 4 Visit Minimum, you agree to payout the remaining visits in full. We are not responsible for lost, non-received, miss-directed, etc. emails as it is the sole responsibility of the client to follow up if they have not received a reply back confirmation in two to three business days. If your card has transacted and/or have remaining services, they are required to be finished out within 7-10 Days from the date the cancellation code was generated at which point service and any obligation thereof is agreed and considered rendered in full. No Exceptions. If you refuse service or do not allow us on your property, then you agree that any and all services have been rendered in full. Please note that it may be necessary to recharge additional fees if you have added more pets, your yard in now bigger, the yard that is being serviced has been neglected and/or if you now want additional areas serviced that originally were not. As all sales are final and in the very rare event that a refund may happen, which is completely up to our discretion, a 10% processing fee will be applied. Please allow approximately 14 business days to process. We reserve the right to cancel or modify cancellations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the cancellation contains or resulted from a mistake or error by either party. As per our agreed to Dispute Chargeback Policy, you agree to FULL Financial Responsibility including but not limited to a $50.00 per Dispute-Chargeback Processing Fee plus any and all related fees, processor fees, legal fees, court fees, attorney fees, and so on.

Dispute Chargeback Policy:

You agree that any Dispute-Chargeback(s) that you do with your credit-card/bank/etc. will immediately result in your account being severely delinquent for those weeks, months, etc. in dispute which will be met with the fullest extent of the law and you will be responsible for any and all costs including but not limited to a $50.00 Per Dispute-Chargeback Processing Fee plus any and all related fees, processor fees, legal fees, court fees, attorney fees, etc. that arise from these actions and will be added as an additional lien on any and all properties (owned, rented, leased, etc.) as well as be reported to all three credit bureaus (Equifax, Transunion and Equifax) which will negatively affect your credit as well as released to 3rd Party Collection Agencies as any and all addresses are transferable.

Payment Terms, Property Liens, Legal Fees, Collections, Credit Reporting, Etc. Policy

You Agree… It is your sole responsibility to maintain your account and keep it current as well as keep payment info up to date at all times and is in no way an excuse not to pay any past due balance regardless if services are prepaid or any other reason thereof.  Payment is Pre-Paid and Due in Full Prior to Start of Service, otherwise services will have to be rescheduled and a trip charge maybe required if this is the case. However, in rare and approved circumstances where we do provide service and your bill is not paid within 3 days or by your next visit (whichever comes first) and/or for any length of time that your account is past due for whatever reason, you agree that you will immediately make payment in full that day upon notification.  You agree that Poopy Doo is entitled to all past due balances as well as reserves the right to charge late and processing fees ($100 minimum plus on going interest), collections fees, legal fees, court fees, attorney fees, stop services, place and/or transfer liens to any and all properties (that you own, rent, lease, etc.) in addition to payment for services rendered to cover any and all additional costs and expenses incurred. Poopy Doo will also report this to all three credit bureaus (Equifax, Transunion and Equifax) which will directly impact your credit score as well as release your account to 3rd Part Collection Companies. By authorizing, paying and/or agreeing for services, you agree and understand that Poopy Doo has the right to bill and collect by any means available in order to collect in full any monies owed including but not limited to charging any checking accounts, debit/credit cards, etc. on file or that we obtain as we deem necessary without any prior authorization to which you cannot dispute. All services are automatically set up as reoccurring auto-pay except for Onetime and Emergency visits. You also agree that any negative reviews, posts or complaints published on any platform about Poopy Doo before or after canceling without our written legal consent will be considered malicious slander and defamation of character in attempts to directly damage our reputation and livelihood and you will be responsible for any and all costs including but not limited to legal fees, court fees, attorney fees, etc. that arise from these actions and will be added as an additional lien on any and all properties (owned, rented, leased, etc.) as well as be reported to all three credit bureaus (Equifax, Transunion and Equifax) as well as released to 3rd Party Collection Agencies as current, new and any and all addresses are transferable.  See below Social Media Policy for Full Details.

Social Media, Reviews, Posts, Complaints General Non-Disclosure Agreement (NDA):

This is your Non-Disclosure Agreement (NDA) that any negative reviews, posts, complaints, mistruths, accusation, slanders, etc. published on any platform (including but not limited to Facebook, Yelp, Google, BBB and so on) by you or anyone on your behalf about Poopy Doo and/or any of its affiliates, subsidiaries, etc. without our written legal consent (especially if you are trying to get money, refunds, etc. and/or for any other purpose is considered extortion by law) and will also be considered malicious slander and defamation of character in attempts to directly damage our reputation and livelihood and therefore are required to immediately cease and desist and remove any and all as you agree you will be responsible for any and all costs.

Security Camera, Video Recording Devices, Services, Etc. Policy

For safety, insurance and proprietary reasons you are required to let us know at sign up and/or any point in time that they are in use/installed/etc. Also, local laws require that this be posted in an obvious place prior to the entrance of any private or public area. You also agree to give full access, copies, etc. to everything at any point in time, especially if you are basing service on this. 

Check Writing Policy:

We do not accept physical checks. In the rare case we do, there is a $50 fee on any returned check regardless of reason. All accounts will automatically be placed on recurring billing. It is a secure, safe and convenient reoccurring way to pay automatically as specified by your by service, options and frequency.

eCheck Agreement & Policy:

By hiring Poopy Doo via any method, YOU AUTHORIZE POOPY DOO to charge your checking, savings and/or bank account on either a one time, recurring, and/or as needed basis including but not limited to past dues amounts and so on. A $50.00 per Returned Item Fee applies. To cancel, please see our cancellation policy.

Free Visits/Discounts/Coupons/Specials/Etc.:

Coupons, Discounts, Promotions, Free Visits, Etc. applies to new clients only and on a one time basis only (unless otherwise specified in writing) and cannot be reused, transferred and/or applied to existing accounts. They cannot to be combined with each other or any other offer and must be presented at time of purchase and cannot be redeemed in anyway after the fact.

Call Back Policy:

We will do our best to contact you within 2 business days, M-F between the hours of 8:00am thru 5:00pm AZ Mountain Standard Time. Some exceptions may apply (i.e. afterhours, holidays, holiday weeks and weekends, local events, trade shows, product shows, etc.)

Privacy Policy:

At Poopy Doo, we believe that Privacy is the best Policy. As such, any and all information given to Poopy Doo (subsidiaries, affiliates, etc.) is strictly considered personal and confidential and is used among ourselves for internal purposes and/or with trusted partners in order to provide you the services you love and rely on.

Keys on File Policy:

We can only accept copies and not originals. However, if client insists on giving us the original and has no other copy, client does so at their own risk. We are not responsible for any re-keying fees and/or new locks, labor, time, etc. For delinquent accounts, keys will not be returned until all monies have been paid in full.

Reminder Calls Policy:

We do not offer reminder calls and highly recommend the optional Text Ahead Service. However, since we are Registered, Licensed and Insured, you can take advantage of our easy, convenient and secured Key Program to store a copy of your gate key with us. Ultimately it is your responsibility to keep your gate unlocked or aggressive dogs locked up the entire day(s) service can happen. If we show up and your gate is locked or your dog prevents us from doing service, you will still be charged for the visit. Please refer to our Locked Gate Policy Agreement as well.

Cross Contamination / Dogs Eating/Rolling In Feces Policy:

As dogs eat and roll around in their own feces as well as that of other dogs and animals, we are not responsible for any illnesses, medical conditions, veterinarian bills, etc. that may arise from this, as it is ultimately the sole responsibility of the home/pet owner to train them not to do that and to pick up after their pets immediately each and every day including the days that we are there, especially if the pet/home owner knows that this is an issue and/or feels service is not antiquate or being performed up to your expectation. We are also not responsible for any cross contamination of any type or issues of any type as a result thereof. As such, you agree to release Poopy Doo (subsidiaries, affiliates, etc.) of any and all liabilities thereof. All rights reserved.

Liability, Property Damage and Everything Else

All property maintenance, up keep, damage of any kind, etc. is the sole responsibility of the Property Owner, Authorized Property Management Representative, etc. and releases Poopy Do Services LLC (i.e. Parent Companies, Subsidiaries, Affiliates, DBA’s, etc.) of any and all liabilities on anything and everything.  

TO SUM IT ALL UP…

Quite simply stated, by hiring Poopy Doo (subsidiaries, affiliates, etc.)  by phone, fax, mail, email, text, on-line, etc., you have read, understood and agreed to all our FAQ's, Terms, Conditions, Disclaimers, Policies, Guidelines, Statements, Postings, All Web Pages, Etc. and thus, allowing us the opportunity to make your pet's "business" our business. All Rights Reserved.